[DATE, ex. Wednesday, June 11, 1998]
[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]Dear [NAME, ex. John Smith],
It has come to my attention that your order of [DATE, ex. May 27] for [LIST PRODUCTS, ex. 5 Magnaflux compressors] was delivered late on [DATE, ex. June 27]. Please accept my apologies and let me assure you that our company otherwise has a favorable record of delivering by the date we specify.
I hope the delay did not cause you much inconvenience and we look forward to serving you again. Feel free to call me at XXX-XXXX if you have any concerns you wish me to address.
Sincerely,